In our store the payment is made via Paypal, by Credit Card or PayPal Account.
International Buyers are responsible for all customs fees or taxes. Buyers are responsible for knowing and abiding by any import restrictions to their country from Portugal, also for the eventual taxes on the customs of your country.
- SHIPPING AND DELIVERY
Usually we’ll ship within 1 to 2 weeks after receiving the payment. It takes time because every item is specifically produced from scratch after every order.
Once shipped, a domestic order takes 1 to 3 business days to arrive. International shipping delivery takes until 5 business days to Europe and 7 business days or more to the rest of the world. Be aware during Christmas time it will take longer.
All of our orders are sent with tracking number, in order to check the delivery status. Upgrades such as insurance or express delivery are possible with an extra cost. Please contact us before placing the order and we will try to meet your needs the best way possible.
- CUSTOMS AND SALES TAXES
If your order is to be delivered outside of the EU it may incur to import duty, fees and/or local sales taxes, for which you are liable. Please contact your local customs office for more information.
We guarantee our products for one years regarding production or material defects. During the warranty period we repair or replace defective products. We exclude damage related to misuse, improper assembly, neglect or normal wear of the material/product. Please keep the purchase document/invoice whit you.
However, since all of our products are handmade, any minor discrepancies about color or shape will not be considered such as defects, rather they provide added value of a handmade product and represent the guarantee of authenticity and its uniqueness.